We would like to inform you of an important update regarding our automated telephone banking service.
Our 3rd party service provider has made the decision to decommission the automated telephone banking service. This decision was largely related to the aging infrastructure that’s associated with services such as telephone banking.
We have considered alternative replacements, and with no viable options available, the difficult decision has been made to withdraw automated telephone banking on 30th September 2024.
We understand that this may impact you and we sincerely apologise for any inconvenience this may cause. However, rest assured, Australian Mutual Bank has a range of alternative banking options available, and we’re committed to assisting our members who may be affected by this change.
Alternate banking options to view your account balance and securely transact on your accounts include:
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Accessing Internet Banking
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Downloading the Mobile Banking App
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Calling the Contact Centre; Monday to Friday 8am - 7pm, Saturday 8:30am - 11:30am; and
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Visiting an Australian Mutual Bank branch (click here for a list of locations)
For convenience, we’ve outlined some steps that can be followed to set up our digital services.
How-to guide
Step 1: Set up your Internet Banking
Our Internet Banking platform gives you secure access to your accounts online 24 hours a day, seven days a week at your convenience whether you are at home, on the go or even abroad.
You can use Internet Banking to see your statements and transactions, get organised with future dated payments, pay bills, transfer money in Australia or overseas, activate your new card without visiting a branch, and much more.
We have employed a wide range of security measures to help protect your personal information and transactions in Internet Banking. These measures include data encryption, firewalls, automatic time-outs, SMS alerts and SMS One Time Password security technology.
Start using Internet Banking by getting in touch with us on 13 61 91 or click the button below to register online.
Step 2. Download our Mobile Banking app
Our Mobile Banking app is the simple and convenient way to stay in control of your finances.
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View balances and transactions
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Transfer funds almost instantly via Osko
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Schedule payments to occur on a particular date & time
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Change your PIN on your cards, report them lost or stolen or temporarily block or unblock them
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Communicate securely and confidentially with the bank
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Change your Internet Banking password
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Create a savings goal and keep track of your progress as you save
You can register the app using your Internet Banking login details.
iOS & Android available.
Aside from starting to utilise one or more of the alternative banking services listed above, there is no further action that you need to take.
If you require assistance in transitioning to digital banking channels, please don't hesitate to reach out to our Contact Centre team by calling 13 61 91 or emailing info@australianmutual.bank. We are here to help ensure a smooth transition for you.
