Keeping your accounts safe and protecting you is our top priority which is why we’ll ask you to confirm your personal and financial details are up to date.
Having the right member information on file helps us to protect you and keep your account(s) active and secure. Providing this information also helps us to meet our regulatory obligations under the ‘Know Your Customer’ (KYC) requirements, which contributes to a safer financial system. Confirming your details helps us maintain accurate information, which strengthens our ability to detect and prevent financial crime. It also ensures we meet our regulatory obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 as part of our KYC requirements helping to build safer financial system.
Even if your details haven’t changed, it's important to check the information we hold for you is correct.
We will communicate with you through multiple channels, including phone, email, letter and SMS. If you’ve been contacted and you’re unsure if it’s Australian Mutual Bank, you can always contact us directly on 13 61 91 or update your details directly in Internet Banking.
If you’ve received an email or letter from us asking to confirm your details, please action it as soon as possible. We may also ask you to provide further information about your financial details including your:
You can do this securely through Internet Banking, by downloading and completing the form on our website, or via phone.
1. Log into Internet Banking
2. Choose Self Service
3. Select Check & confirm your details
4. Update your contact details
5. Generate and enter your one-time password
6. Review and update the requested details
7. Save your changes and submit the form
Return the completed Adult or Under 18 Know Your Customer Form via email, post or in branch.
Mail
Teachers Mutual Bank Limited
Reply Paid 923251
SYDNEY NSW 2001
In branch
View locations
Call us so our team can assist you.
Inside Australia
13 61 91
Outside Australia
+612 9678 2111
Weekdays, 8am - 8pm and Saturday, 9am - 3pm
We have a commitment to ensure your personal information is held securely. To do this, we have security systems in place to protect information from unauthorised access. We also limit access to authorised personnel only.
Where personal information is no longer needed for any of our functions or activities, we ensure that the information is securely destroyed or de-identified.
Keeping your details up to date helps us protect you from financial crime and ensures your account stays active and secure. It also means we meet our obligations under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 as part of our KYC requirements.
If you don’t reconfirm your details in time, your account(s) will be restricted. During this period, you won’t be able to access your funds or make transactions such as transfers or withdrawals. We’ll notify you if your account(s) have been restricted.
To reactivate your account(s) you’ll need to contact us. We can help you to check and confirm your personal and financial details to reactivate your account(s).
You’ll need to update your details whenever they change.
From time to time, we’ll also ask you to confirm the information we have on file is current and accurate. This forms part of our ongoing obligations and helps us keep your accounts secure.
The personal information we’ll ask for includes:
We’ll ask you to provide further information about your:
